Bay Alarm Medical Full Review – Top 5 Medical Alert Systems for Seniors | Reviews & Comparison
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Bay Alarm Medical Full Review

  • Estimated Price: $23.95 – $61.95/month
  • Official Site:  BayAlarm.com
  • Hours of Operation
    M-F 7:00-22:00 EST
    Sat 10:00-18:00 EST

Bay Alarm Medical is a California-based medical alert company that’s focused on providing products and services for their customers’ protection without the extra gimmicks they don’t need. You can use their products at home or on the go, depending on which service you choose. Their parent company, Bay Alarm, has been in business for more than 60 years.

Bay Alarm Medical provides discounts for members of the AARP, AMAC and USAA.

 

How does Bay Alarm work?

All three of Bay Alarm Medical’s alert systems work in the same basic way.

When you push your medical alert button:

  1. The Bay Alarm Medical call center receives an emergency signal.
  2. Within 45 seconds, a call center agent attempts to reach you by speaking through the base station or calling you on the phone.
  3. If you can talk with them, they’ll determine what kind of help you need. They typically will call your local emergency response authority and the contact of your choice. But if you don’t need emergency help, they’ll simply call your contact, such as a relative or neighbor.
  4. If they are unable to contact you, they’ll assume it’s a possible emergency and will contact your local emergency services as well as the first available person on your contact list.
  5. The operator stays on the line with you until help arrives.


 

Bay Alarm Medical Products

Bay Alarm Medical provides three medical alert systems: One of the systems is for in-home use only, and the other two can be used both at home and on the go.

1. In-Home Medical Alert System (Telephone Landline Required)

Bay Alarm Medical’s most popular product, the In-Home Medical Alert System can only be used if you have a telephone landline in your home. The base station will detect a signal from your alarm button when you’re up to 1,000 feet away from the base station. That should cover most homes, including the front and backyards.

This product has to be plugged into a phone jack and a power outlet. It comes with 32-hours backup battery power, so even if you experience a power outage, you’ll be covered in the event of an emergency.

The base station has a high-output speaker and a very sensitive microphone for clear two-way communication with an emergency care agent. You can also use your pendant to answer any phone call from across the room.

Included with this plan:

  • A base unit with a signal range of 1,000 feet
  • (1) Waterproof emergency help button
  • 32 hours of backup power on the base unit
  • Free coverage for your spouse (extra help button must be purchased separately)
  • Vial of Life medical information magnet

 

Add-Ons for this plan:

  • Fall detection
  • Lockbox
  • Premier protection plan
  • Additional alarm pendants

 

Cost:

  • 1 Month Plan: $29
  • 3 Months Plan: $81 (Averages to $27 per month)
  • 6 Months Plan: $150 (Averages to $25 per month)

Cellular Plans

Bay Alarm Medical has plans that work using a cellular network, so no landline is required to use them. You don’t need a cell phone or a cell phone plan to use them, either, cellular coverage is included with your Bay Alarm Medical Plan. They use AT&T’s cellular network, which is available nationwide. If you want to be sure that you have AT&T cellular coverage in your area, use this AT&T Coverage Map.

2. Cellular Medical Alert System (No Landline Required)

No telephone landline is needed with the Cellular Medical Alert System. This convenient update to a classic home alert system uses a cellular network to connect to the monitoring center when you press the help button on your pendant.

The base station will pick up a signal from the help button from as far as 1000 feet away in all directions and has a backup battery to keep you covered if the power goes out in your home. Just like the In-Home Medical Alert, this product has a built-in, high-output speaker and a sensitive microphone so you can communicate clearly with the emergency care representative.

 

Included with this plan:

  • A base unit with a signal range of 1,000 feet
  • (1) Waterproof emergency help button
  • 32 hours of backup power on the base unit
  • Free coverage for your spouse (extra help button must be purchased separately)
  • Vial of Life medical information magnet

 

Add-ons for this plan:

  • Fall detection
  • Lockbox
  • Premier protection plan
  • Additional alarm pendants

 

Cost:

  • 1 Month Plan: $39
  • 3 Months Plan: $111 (Averages to $37 per month)
  • 6 Months Plan: $210 (Averages to $35 per month)

3. GPS Medical Alert System (No Landline Required)

The GPS Medical Alert System is an all-in-one at home and on-the-go device. Unlike the other products from Bay Alarm Medical,this system doesn’t have a base station that’s separate from the wearable help button. Instead, the help button and base station are packaged in one small unit that you wear around your neck or clipped to your belt.

The device uses the AT&T cellular network to connect with the Bay Alarm Medical call center when you push the button on your pendant. You’ll speak to the call agent using the speaker and microphone built into your pendant.

This system has GPS locating capabilities so you can be quickly located wherever you are when you need help.

This help-button pendant is water-resistant; however, it’s not waterproof, so it can’t be submerged in water.

The GPS help button can last up to 72 hours on one charge and has a one-year warranty.

 

Included in this plan:

  • (1) Device with GPS technology
  • Charging pod
  • USB charger
  • Necklace-style lanyard
  • Carrying case with belt clip
  • Vial of Life medical information magnet

 

Add-ons for this plan:

  • Lockbox
  • Extended Service Plan

 

Cost:

  • All GPS Medical Alert plans have a one-time “device fee” of $80
  • 1 Month Plan: $39
  • 3 Months Plan: $111 (Averages to $37 per month)
  • 6 Months Plan: $210 (Averages to $35 per month)

About the Add-On Options

Bay Alarm Medical’s add-on options aren’t included in the basic cost of each product but have to be purchased separately for an additional cost.

  • Fall detection.  The fall detection pendant is designed to detect a fall automatically and call the life alert monitoring center for you. Falls can lead to disorientation or unconsciousness, which is why this feature is available for additional peace of mind. For added safety, always press your alarm button whenever possible. This pendant is optimized to cut down on false alarms and has a range of 800 ft. Cost: An additional $10 a month.

  • Extra pendant (neck or wrist). If you want your spouse or a family member to be able to use your Bay Alarm Medical system, they’ll need their own alarm button pendant. You might also want both styles of alert buttons so you can change up your look. Cost: A one-time charge of 34.95.
  • Wall button. Place these wall buttons low to the ground so you can press them if you fall but aren’t wearing your pendant. Bay Alarm Medical recommends placing them in high-risk areas for falls like a stairwell and bathroom. Cost: A one-time charge of $39.95.

  • Lockbox. Bay Alarm Medical’s lockboxes securely store your house key. They’re protected with a combination lock. During an emergency, a call center operator will give the code to your emergency contacts and EMTs so they can get into the home to help you without having to break in. Cost: A one-time charge of $39.95.
  • Premier Protection Plan. This warranty provides for a one-time, full replacement of your medical alert system at no cost to you. It also comes with a high-grade surge protector to use when you plug in your medical alert system. Cost: A one-time charge of $49.95.
  • Monitored Fire, Smoke and Gas (CO). Bay Alarm Medical offers fire, smoke and gas detectors that tie into their system. If one of these devices detects fires,smoke or gas, an alarm will go off to alert you to the problem and the Bay Alarm Medical call center will be contacted. They’ll speak to you through your base station and call your local fire authorities if required. Cost: An additional $120 per year for each monitored detector.  This option is only available with an annual billing plan.

Additional information about Bay Alarm Medical’s Products

Bay Alarm Medical’s Emergency Response Systems:

  • Have no activation fees (except the GPS Medical Alert has an $80 “device fee.”)
  • Have no cancellation fees
  • Connect you with a care operator within 45 seconds
  • Provide 24-hour service/365 days a year
  • Include a lightweight alarm button that you wear as a pendant, wristband or belt clip
  • Are easy to install yourself
  • Include a base station with two-way voice capabilities (except for the GPS Medical Alert model, which lets you speak into the pendant)
  • Come with emergency battery backup power
  • Are completely portable. If you relocate or go on a trip in the United States, you can bring your system with you

 

About the Company

Bay Alarm Medical is owned by Bay Alarm, a company that’s been in business for nearly 70 years. They’re headquartered in Northern California.

 

About the Call Center

Bay Alarm Medical contracts its call center services, but they’re all located in the United States. They have three call centers: General customer support is conducted out of the company’s headquarters in Northern California. The monitoring services are carried out at their two emergency response call centers, one in Utah and one in Idaho. If there’s ever a power outage in one location, the other locations can seamlessly continue the medical alert monitoring service.

Their call centers:

  • Have CSAA Five Diamond certification
  • Offers 24/7 operator service
  • Responds to an alarm signal within 45 seconds
  • Supports more than 170 languages, including Spanish and Chinese

Frequently Asked Questions

Is it easy to install?

Yes. For the In-Home version, simply plug it into a phone jack and press your alarm button to make a test call. For all other Bay Alarm Medical systems, just plug them into a power outlet and then run the test.

Can I cancel anytime?

You can cancel any plan within 14 days of receiving your system. However, after that time, you can’t cancel service until your plan ends. That means if you have a six-month plan, you can’t cancel until six months are up. If you want the flexibility to cancel, go with the monthly or three-month plans.

How do I cancel?

To cancel your Bay Alarm Medical service, you have to mail your equipment back to them at your expense. Once the equipment is received, your refund will be processed. If has to be in like-new condition or you’ll be charged a $200 equipment charge.

Does my equipment have a lifetime warranty?

No, it does not. Your equipment is protected for the first year of service against manufacturer defects only. After that, you’ll have to pay $200 to replace your equipment unless you’ve bought their Premium Protection insurance, which has a one-time charge of $49.95 and will replace your equipment in full one time.

Customer Feedback

The majority of customer reviewers say they’re happy with the Bay Alarm Medical Alert Systems and the customer service they receive.

However, there are some complaints about difficulty with canceling due to delays with the materials being received at the call center. Additionally, several customers were unhappy to learn that if they signed up for a year, they couldn’t get any money back if they wanted to cancel the service before the year was over. There were also complaints about the company automatically billing for the next term at the end of the previous term. These are all terms that are clearly stated on the Bay Alarm Medical website, but even so, customers weren’t very happy about them.

Bay Alarm Medical has an A+ rating with the Better Business Bureau (BBB), which shows that overall, they have excellent customer service and work to resolve all customer complaints.

Pros & Cons

The Good:
  • Bay Alarm Medical is rated A+ by the Better Business Bureau.
  • Offer a 14-day trial period.
  • Their call center is Five Diamond certified, which indicate that it meets a top standard of quality.
  • Coverage of a second person is included in most plans; you only need to purchase a second help button pendant for them.
  • Bay Alarm Medical offers a selection of options to meet your needs.
  • Its parent company has been in business for nearly 70 years
  • One-time charge for additional equipment

The Bad:
  • No medication reminders.
  • The 3 month and 6-month plans can’t be canceled You have to pay for the entire term and won’t be refunded for the months you don’t use if you cancel early
  • No option for services like check-in calls.
  • No free shipping.

Final Recommendation

Bay Alarm Medical is a reliable and affordable medical alert system just as it sets out to be. It has options for at home or on the go, and its call centers are rated high for quality, even if they’re not in-house call centers. I think as long as you’re smart about choosing the service plan that’s right for you, it’s an excellent choice. Don’t sign up for one year if you aren’t sure you or your loved one will use the service. Try it out on the one-month plan first. You can always upgrade to a longer-term plan once you’re sure you want to keep on using the service from Bay Alarm Medical.

Bay Alarm Medical Full Review
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